RESERVATIONS: Megabus Customer Service

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News & Safety Information

Service Update

Virginia Breeze Bus Lines service for the Valley Flyer, Piedmont Express, and Capital Connector routes resumed on Friday, January 22. Learn more about our routes.

Rescheduling Policy

The health and safety of our passengers and drivers is our top priority, and we understand your concerns about the rising number of COVID-19 cases. While we are currently running all scheduled trips, if you have questions about rescheduling your trip, please contact us via email at support@virginiabreeze.org or visit megabus.com/rescheduling-policy.

COVID-19 Updates

The safety of our passengers and employees is our top priority. Virginia Breeze Bus Lines has implemented new safety procedures so you can travel with confidence.

Drivers and passengers 10 years old and over are required to wear a face mask at all times while on the bus, including while boarding and exiting. This does not apply to any person who has a health condition that prohibits wearing a face covering.

After setting your luggage on the ground next to the luggage compartment, please move away so staff can maintain a 6-foot distance while stowing it.

Be prepared to read your reservation number to our staff, rather than handing them your ticket, to maintain proper social distancing when boarding.

Buses are currently operating at 50% capacity, with an empty seat next to each passenger. However, passengers traveling together, such as members of the same household, are permitted to sit together in the same row.

Customers are encouraged to bring a travel kit on board with hand sanitizer, disinfecting wipes, and gloves.

COVID-19 Fact Sheet